Terms of Service

    Last updated: 26 September 2026

    1. Backorders
    2. Domain Renewal
    3. Domain Transfer
    4. Auctions
    5. Payments
    6. Intellectual Property
    7. Limitation of Liability
    8. User Accounts
    9. Termination
    10. Complaints
    11. Abuse Reporting
    12. Miscellaneous

    Welcome to Domain Parachute. Domain Parachute Limited ("we", "our" or "us") is a company registered in England & Wales (no. 13560544). We provide domain name registration, management, and monitoring services via our website.

    These Terms of Service ("Terms") govern your use of our website, services, and products ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

    We may modify these Terms at any time. We will notify you of any changes by posting the revised Terms on our website. Your continued use of the Services after any changes indicates your acceptance of the new Terms. It is your responsibility to review these Terms regularly.

    Backorders

    We are a .UK registrar and an Accredited Channel Partner of Nominet, the official registry for .UK domain names.

    We provide backordering services for expiring domain names. A domain may be secured through our own registrar account or through Flight Control, our domain acquisition service for independent registrars (each a "Flight Control Registrar"). If your backorder is successful, we arrange its sale and transfer to your selected registrant after payment, subject to the relevant registry's rules.

    By using our service, you agree to comply with the terms and policies of the relevant domain registry. For .UK domain names, these include:

    • Nominet Terms and Conditions of Domain Name Registration
    • Nominet Dispute Resolution Service (DRS) Policy

    These policies are available on Nominet's website.

    Availability

    We cannot guarantee the availability or successful acquisition or registration of any domain.

    We are not responsible for any failure, delay, loss, or inability to acquire or register a domain arising from, including but not limited to:

    • applications rejected due to incorrect or incomplete information;
    • failed domain catches, unprocessed backorders, or delays in processing;
    • registry errors, technical failures, or interruptions affecting the relevant registry's systems;
    • outages or failures of third-party networks, infrastructure, or service providers;
    • loss of domains caused by events or circumstances beyond our reasonable control.

    Registrant Details

    When placing a backorder, you must provide or select contact details for the person or organisation that should become the registered holder if your backorder is successful.

    Registrant details must be true, accurate, complete, and kept up to date. If you provide registrant details for another person or organisation, you confirm that you have authority to do so and to give consent and authorisation on their behalf.

    By placing a backorder, you consent to us or a Flight Control Registrar becoming the initial registered holder if the domain is secured. We select the successful backorder under the Auctions section and allocate the domain to that customer, subject to payment. If your backorder is successful, you authorise us to transfer the domain to your selected registrant after receiving payment in full, subject to the relevant registry's rules.

    Incorrect, incomplete, or unauthorised registrant details may delay or prevent assignment of the domain name, or require correction through the relevant registry or registrar process.

    Once a registrant has been assigned to a secured domain name, identifying information for that registrant, including name or organisation, may no longer be editable through our service. Changes to the registered holder may require a separate registry or registrar process and may be subject to additional fees or checks.

    Cancellation

    You may place a backorder, revise your maximum bid or cancel your backorder until five (5) minutes before the domain's expected drop time. Cancellations can be made via your dashboard. After that cutoff, no further backorders, bid changes or cancellations are accepted.

    If the domain is renewed before the expected drop time, your backorder will be cancelled automatically. The cancellation will appear in your dashboard and no further action is required.

    Any payment authorisation will be released following cancellation.

    Expected drop times are estimates and may change without notice.

    Domain Renewal

    We do not provide domain renewal services.

    You are responsible for transferring your domain to another registrar and ensuring it is renewed before its expiry date.

    Domain Transfer

    After a domain name has been successfully secured and assigned to your selected registrant, you may initiate a registrar transfer from your user dashboard at no additional cost.

    A registrar transfer changes only the registrar responsible for managing the domain name. Your selected registrant remains the registered holder, and the registrant details held by the registry are not changed by the transfer.

    Once the transfer has completed, we will no longer have control over the domain name or its registrant record. You are responsible for managing the domain name, registrant contact details, and any future changes to the registered holder through your new registrar or the relevant registry process.

    Registrar transfer may be restricted where there are outstanding payments, required registrant details are missing or have not been verified, disputes, or account limitations.

    Auctions

    An auction will take place when more than one valid backorder exists for the same domain name at the time we successfully secure it.

    Where only one valid backorder exists, no auction takes place and the minimum price of £39 applies. We allocate the domain to the successful customer, subject to payment.

    If we do not successfully secure the domain name, no auction will take place.

    Eligibility to Participate

    You may participate in an auction only if you have placed a valid backorder for the relevant domain name.

    You must maintain an active account in good standing, keep a valid payment method on file, provide any required payment authorisation, and comply with these Terms. We may refuse, suspend, or remove bids where reasonably necessary to enforce these Terms, address payment failures, prevent fraud or abuse, or protect the integrity or operation of the Services.

    How Bidding Works

    Auctions use a proxy bidding system. You specify the maximum amount you are willing to pay, and we use this information to determine the winning bidder and the clearing price in accordance with the auction rules. The clearing price may be lower than your maximum bid.

    When placing a backorder, you agree to purchase the domain name at the clearing price if you are the winning bidder. You authorise us to charge the clearing price to your selected payment method, or any other payment method associated with your account, up to your maximum bid without further approval.

    You may revise your maximum bid or cancel your backorder up to five (5) minutes before the domain's expected drop time. After this time, your most recent valid bid is final and binding for determining the auction outcome.

    Auctions are conducted on a blind basis. Bid amounts are provided in advance and are not disclosed to participants before or during the auction. We may disclose whether a domain has attracted multiple backorders or participants, including before an auction is completed. Following completion of the auction, we may disclose the clearing price and, at our discretion, other auction-related information.

    Determining the Winner

    If we successfully secure the domain name, the winning bidder will be the participant with the highest valid bid.

    If two or more participants place the same highest bid, the earliest valid bid will be the winning bid.

    Clearing Price

    The clearing price is the final price payable by the winning bidder.

    The clearing price is calculated as the second-highest valid bid plus the applicable bid increment, provided that the clearing price shall not exceed the winning bidder’s maximum bid. Where the winning bidder’s maximum bid is lower than the calculated amount, the clearing price shall be the winning bidder’s maximum bid.

    Bid increments apply to all auctions and are calculated automatically as five percent (5%) of the second-highest valid bid, rounded up to the nearest £2.50 where the resulting price is below £100, or to the nearest £5 where the resulting price is £100 or greater, subject to a maximum increment of £250.

    Where two or more valid bids share the highest amount, the clearing price shall be that amount.

    Auction Completion

    An auction is final and binding once the winning bidder has been determined and the outcome confirmed by us in accordance with these Terms.

    If you do not pay your invoice in full within seven (7) days after we issue it, we may cancel the allocation of the domain to you and disregard your bid when determining a new winner.

    We may then offer the domain to the next highest valid bidder at a price recalculated under these auction rules, excluding your bid.

    We may also restrict or suspend your ability to participate in future auctions where necessary to protect the integrity of the Services.

    We are not responsible for losses arising from bidding strategies, missed opportunities, or unsuccessful participation.

    Cancellation or Suspension

    We reserve the right to cancel, suspend, or rerun an auction where reasonably necessary, including where:

    • technical errors or system failures affect the integrity of the auction;
    • registry actions or restrictions prevent allocation of the domain name;
    • fraud, abuse, or policy violations are suspected;
    • incorrect data, manifest errors, or processing failures occur; or
    • such action is necessary to protect the integrity or operation of the Services.

    If an auction is cancelled or rerun, we will notify affected participants and refund any payments made in respect of that auction, where applicable.

    Payments

    Payment & Invoicing

    All prices are stated in GBP (£).

    Payment is due immediately when we issue an invoice after confirming your successful backorder and price.

    We will attempt to collect payment for the invoice and any outstanding balances using your selected payment method or any other payment method associated with your account. If collection fails, the balance remains due and you can pay using the link in your invoice.

    We will transfer the domain to your selected registrant only after receiving payment in full.

    If you do not pay the invoice in full within seven (7) days after we issue it, we may restrict your account, suspend services, or cancel the allocation as described under Auction Completion.

    You remain responsible for outstanding amounts owed to us. We may recover unpaid balances through debt collection or legal action, and you may also be responsible for reasonable recovery costs.

    If a payment is disputed, reversed, or subject to a chargeback, we may suspend your account, restrict access to our Services, and prevent the transfer or release of any affected domain names. Where permitted by applicable registry rules, we may also suspend services associated with the affected domain name and take reasonable steps to recover outstanding amounts. Access to services may remain restricted until the payment dispute has been resolved and all outstanding amounts have been paid.

    VAT

    All prices include VAT where required by law. UK and EU customers are charged VAT at the applicable local rate.

    VAT shown at checkout is an estimate based on your billing location. The final VAT amount is determined at the time of invoicing by Stripe, our payment partner, based on the information you provide and applicable tax rules. The invoiced VAT amount is final and binding.

    If you are VAT registered and eligible for reverse charge, VAT may not be applied where permitted by law.

    Our VAT registrations:

    • UK VAT number: GB391398068
    • EU OSS VAT number: EU372089307

    Reverse Charge (EU VAT-Registered Businesses)

    VAT-registered businesses established in EU member states may be eligible for reverse charge VAT treatment.

    To apply the reverse charge, contact Support and provide your valid VAT number. Where reverse charge is applied, VAT will not be charged and you will account for VAT in your own jurisdiction.

    We may offer discretionary discounts to eligible business customers.

    Refunds

    If we do not secure the domain, or your backorder is not selected, you will not be charged for the registration.

    The service is fully performed when, following payment in full, your selected registrant becomes the registered holder of the secured domain. Payments for successful backorders are non-refundable, except as set out in these Terms.

    If, through no fault of yours, we cannot complete the registrant change within a reasonable time after receiving payment, we will refund your payment. We will also correct duplicate payments and billing errors and may issue other refunds at our discretion in limited circumstances.

    Intellectual Property

    All content, trademarks, service marks, and logos on our website are owned by or licensed to us. You may not use them without our prior written permission.

    By submitting any content to us, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content as necessary to deliver our Services.

    Limitation of Liability

    To the fullest extent permitted by law, we are not liable to you or any third party for any loss or damage arising out of or in connection with your use of, or inability to use, the Services. This includes, without limitation:

    • loss of profits, revenue, business, or anticipated savings;
    • loss or corruption of data;
    • loss of goodwill or reputation;
    • service interruptions, system failures, or inability to access data;
    • unauthorised access to or use of your account or data;
    • actions, omissions, or conduct of third parties; or
    • any indirect or consequential loss.

    We are not responsible for the acts, omissions, or failures of third-party providers, registry operators, payment processors, networks, or infrastructure on which the Services rely.

    Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.

    To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

    User Accounts

    You are responsible for keeping your account details secure and for activity that occurs under your account. You must not use automated tools or systems to access or interact with the Services in a manner that disrupts, abuses, or circumvents normal use. You must notify us immediately if you become aware of any unauthorised access, suspected security breach, or misuse of your account.

    We are not responsible for any loss, damage, or unauthorised activity resulting from your failure to protect your account or credentials.

    Prohibited Activities

    You must not:

    1. extract or collect data from accounts or systems you do not own or do not have permission to access
    2. bypass, disable, or interfere with the Services' security or authentication features
    3. deceive, defraud, or mislead us or other users, including by impersonation or submitting false reports or information
    4. upload, transmit, or deploy malware, harmful code, or unauthorised tracking or data-collection mechanisms
    5. disrupt, overload, or harm the Services or the underlying systems or networks
    6. harass, threaten, abuse, or demean other users or our staff
    7. use the Services in a manner that violates applicable laws or regulations

    We may investigate suspected violations and take action where misuse is identified, including suspending or terminating accounts, cancelling services, or refusing transactions.

    Termination

    You may terminate your account at any time by contacting Support. We may suspend or terminate your access to the Services if you breach these Terms, fail to pay fees, or where necessary to protect the security or integrity of the Services. Upon termination, your right to use the Services will end immediately, any outstanding fees remain payable, and any provisions intended to survive termination will continue to apply.

    We may retain account data where required to comply with legal and regulatory obligations, resolve disputes, prevent fraud or abuse, and for legitimate operational purposes.

    Complaints

    We are committed to providing high standards of service to our customers, but we understand that sometimes things can go wrong. If you are not satisfied with any part of our service, we want to know about it so that we can put things right.

    You can contact us by email at support@domainparachute.com, or alternatively through our Live Chat service. We are committed to addressing and resolving your concerns promptly.

    • We will acknowledge your complaint within one (1) business day.
    • We will provide a full response within five (5) business days.
    • If the situation requires a longer investigation, we will contact you within those five (5) business days to let you know why and when you can expect our full response.

    You can also write to us at the address below, but we prefer to be contacted by email.

    Domain Parachute Ltd
    124 City Road
    London
    EC1V 2NX
    United Kingdom

    If your complaint concerns a .UK domain name and you are not satisfied with our resolution, you may escalate it to Nominet through their complaints process.

    Abuse Reporting

    We take internet abuse seriously. If you believe that a domain name registered through our service is being used for abusive or unlawful purposes — such as phishing, spam, malware distribution, or other forms of online harm — please report it to us without delay.

    You can contact us by email at abuse@domainparachute.com. Please include as much detail as possible, including the domain name, evidence of the abuse, and your contact information.

    • We will acknowledge all abuse reports within one (1) business day.
    • We will investigate and aim to resolve all abuse reports within five (5) business days.
    • For urgent cases (such as phishing or malware), we will act as quickly as possible to minimise harm.

    Miscellaneous

    These Terms, together with any service-specific agreement that applies to you, constitute the complete agreement between you and us regarding your use of our Services, superseding all prior agreements. If any part of these Terms is found to be invalid or unenforceable, the rest will continue in effect. Failure to enforce any part of these Terms is not a waiver of our rights.

    We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, government actions, war, civil disturbance, or technological failures.

    These Terms are governed by the laws of England and Wales.

    If you have a question about any of these Terms, please contact Support.

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